Refund policy
Returns
We are happy to refund full-priced items that are in the same condition they were bought in within 10 days of the date it was received. Otherwise, we will gladly accept exchanges or returns for credit for new, unwashed items purchased after the 10 days. We cannot accept exchanges or returns for items after 6 months of the date it was received. Your refund will be credited to the original form of payment used to make the purchase. School spirit wear, face masks, customizable items and sale items are final sale.
Online Returns:
For online orders in the U.S., we accept items in new condition with original tags attached for a full refund. Email us with your order number (#12345) and the item(s) you would like to return/exchange, and we’ll take care of the rest!
Please note, all returns/exchanges must have prior notification before mailing them back.
Please note, all returns/exchanges must have prior notification before mailing them back.
Customs Duties & Taxes:
Any customs duties and sales taxes paid on your purchase are non-refundable through Uplifters Ranch and The House of Woo. However, you may be able to recover these by contacting your local customs office directly.
In-Store Returns:
A receipt/ gift receipt must accompany all in store returns.
Gifts
If you'd like to exchange a gift, the remaining balance will be added to a gift card for future use. For returns, the balance will be returned to the original form of payment.