FAQ's

FREQUENTLY ASKED QUESTIONS

We offer customization from one piece to large bulk orders! For small quantity or simple customizations, please refer to our custom gear online page.
Feel free to email us at hello@ilovewoo.com or DM us @upliftersranch to get started on your custom item request.

To get started, please fill out the form on this page: let's collab
At the moment we only offer customizations on Uplifters or Woo pieces for individual orders. Please contact us via email to discuss your custom request.

For standard full price (excluding customized or made to order) pieces, we offer full refunds and exchanges made within 10 days of delivery.
For customized and made to order pieces, we do not offer returns or exchanges. However, if you are not satisfied with your order, please reach out to us via email, and we will do our best to resolve the issue.
Refunds are processed within 2-3 business days of receiving your return.
Please allow up to 10 business days for your refund to appear in your account.

Email us with your order number (#12345) and the item(s) you would like to return/exchange, and we’ll take care of the rest!

Please note, all returns/exchanges must have prior notification before shipping them back.
Shipping costs are deducted from refunds to the original payment method.
Exchanges and store credit returns ship free within the U.S.

Orders ship within 1-4 business days from Los Angeles. Individual / non-bulk custom pieces will ship within 1-2 weeks.
Once your order ships, you’ll get tracking info via email.
Shipping rates can vary depending on your region and are calculated at checkout.
Yes, we ship our products all over the globe.

Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.

Yes, we offer free shipping for domestic orders of $150+.
Yes, expedited shipping is available for an additional fee during checkout. Please note that customized and made to order pieces take 1-2 weeks of production time and will be rush shipped after they are complete.
For urgent delivery requests, please send us a message at hello@ilovewoo.com and we'll do our best to help!
Uplifters Ranch is not responsible for shipping delays, lost or damaged packages, or incorrect addresses provided at checkout. Please double-check your shipping info and track your order to ensure safe delivery.

CUSTOMIZATION