Frequently Asked Questions

Ordering

How do I know if my order was placed?

You will receive an email confirmation shortly after completing your order.

When will I receive my order?

We are not able to process orders on weekends or holidays. You will receive a shipping confirmation when your order has shipped. Please allow an additional 1 to 2 weeks for custom items.

If your order was for pre-sale, please reference the collection page for shipping estimates.

What if I need to change my order?

Any changes to your order must be received within 24 hours of placing your order. Email us at hello@ilovewoo.com with your order number and the change you would like to make. We will do our best to accommodate your request.

Shipping

All items are subject to availability as our inventory changes daily. We will personally contact you and will do our best to accommodate you if your item is not immediately available.

What if I need to change my ship to address?
If you need to make a change to your address before the items have shipped, you can email us at hello@ilovewoo.com. Please note that we are not able to change the shipping address once a package has been shipped out.

What about the billing address?

Unfortunately, we're unable to change the billing address once an order has been placed. Please reach out to us at hello@ilovewoo.com with your order number and we will cancel your order and send you an invoice where you can add the correct billing address.

How much is shipping? Do I pay sales tax?

We are offering a special for our email subscribers, Free Shipping for life! Every month we send out a new code for free shipping so be sure to sign up and stay up to date with all that is Woo. Non-email subscribers pay our standard $5 flat rate shipping.

Can I ship to multiple addresses?
For every different ship to address you must submit a new order.

Where is my shipment coming from?
All products featured on this website are designed, produced and shipped from Los Angeles, California and Made in the USA.

Returns

We are happy to refund full-priced items that are in the same condition they were bought in within 10 days of the date it was received. Otherwise, we will gladly accept exchanges or returns for credit for new, unwashed items purchased after the 10 days. We cannot accept exchanges or returns for items after 6 months of the date it was received. Your refund will be credited to the original form of payment used to make the purchase. School spirit wear, face masks, customizable items and sale items are final sale.

Online Returns:

For online orders in the U.S., we accept items in new condition with original tags attached for a full refund. Email us with your order number (#12345) and the item(s) you would like to return/exchange, and we’ll take care of the rest!
Please note, all returns/exchanges must have prior notification before mailing them back.

Customs Duties & Taxes:

Any customs duties and sales taxes paid on your purchase are non-refundable through Uplifters Ranch and The House of Woo. However, you may be able to recover these by contacting your local customs office directly.

In-Store Returns:

A receipt/ gift receipt must accompany all in store returns.

Gifts

If you'd like to exchange a gift, the remaining balance will be added to a gift card for future use. For returns, the balance will be returned to the original form of payment.

Privacy

How do I unsubscribe from your email list?

On every email we send, at the bottom of the email is a link to unsubscribe.

Do you have a privacy policy I can read?

We do. Click this link here.

For Further Assistance

tel: 213.687.4800
email: hello@ilovewoo.com

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience (powered by Shopify) here.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.
We accept payments from major credit card companies like Visa, Mastercard, and American Express.

Domestic shipping can take up to 5 business days.

Foreign shipping could take up to 14 business days.

Due to global supply chain challenges, shipping times could be longer than usual.
Shipping rates can vary depending on your region and are calculated at checkout.

Here are the full details of our Shipping Policy.
Yes, we offer free shipping for large domestic orders. Check the cart to see the current deal on free shipping..

Yes, we ship our products all over the globe.

Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.
A full list of all of our shipping areas can be found here.

If your country or region is not mentioned, please feel free to reach out to see if we can work out the details.

All our products are subject to quality control.

Our warranty provides a guarantee against manufacturer defects.

The guarantee covers any manufacturing, design, or material defect. Please notify us within 2 months of noticing any defects.

It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects.
An extended warranty can be added to your products for an additional cost.

Please get in touch for more information about extended warranties.

The extended warranty could come at a different cost depending on the type of product and extended period.

Please get in touch for more information.

Yes, we offer full and partial refunds.

Please enquire for more information about our Refund policy.
A refund request can be submitted within a month after the purchase is made.
In the case when theproduct and packaging are unopened and undamaged, you areeligiblefor a full refund.

In the case whenthe packaging has been opened and the product has been used, you areeligiblefor a partial refund.

In the case when aproduct has been damaged, and the damage is not covered by your warranty, you arenot eligiblefor a refund.

Please check our Terms of Service to see if you're eligible for a refund.

When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.
When an order includes free shipping, only the cost of the return shipping is handled by the customer.

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Frequently Asked Questions

Ordering

Shipping

Privacy

Payments & Safety

Shipping & Delivery

Warranty & Repair

Returns & Refunds